We want you to be thrilled with your products and we stand behind the quality of every item we make. If something does not meet your expectation or you need make an exchange, please contact us so that we can make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pupteam@sweetpawsshop.com.

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs unless an incorrect item or damaged item was sent, in which case we will send a complimentary return label.

If your return is accepted, we will send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pupteam@sweetpawsshop.com.

Unfortunately, we cannot accept returns on sale items, gift cards or personalized/custom items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pupteam@sweetpawsshop.com.